Service Design Archives - Observatory of Public Sector Innovation https://oecd-opsi.org/discipline-or-practice/service-design/ Thu, 27 Jul 2023 10:15:26 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 Toolbox for designing digital public services https://oecd-opsi.org/toolkits/toolbox-for-designing-digital-public-services/ Thu, 27 Jul 2023 10:15:23 +0000 https://oecd-opsi.org/?post_type=toolkit&p=36371 A set of guidelines, tools and principles, drawing insights from design thinking, to create and design standards-compliant digital services in the public sector.

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]]> Value Network Mapping: A method for unravelling system relations https://oecd-opsi.org/toolkits/value-network-mapping-a-method-for-unravelling-system-relations/ Tue, 06 Sep 2022 15:43:32 +0000 https://oecd-opsi.org/?post_type=toolkit&p=31205 The post Value Network Mapping: A method for unravelling system relations appeared first on Observatory of Public Sector Innovation.

]]> UserCentriCities Service Design Toolkit https://oecd-opsi.org/toolkits/usercentricities-service-design-toolkit/ Tue, 06 Sep 2022 08:20:30 +0000 https://oecd-opsi.org/?post_type=toolkit&p=31858 The post UserCentriCities Service Design Toolkit appeared first on Observatory of Public Sector Innovation.

]]> Human Centred Design Toolkit in Queensland Government https://oecd-opsi.org/toolkits/human-centred-design-toolkit-in-queensland-government/ https://oecd-opsi.org/toolkits/human-centred-design-toolkit-in-queensland-government/#respond Thu, 07 Jan 2021 15:29:19 +0000 https://oecd-opsi.org/?post_type=toolkit&p=17416 The post Human Centred Design Toolkit in Queensland Government appeared first on Observatory of Public Sector Innovation.

]]> https://oecd-opsi.org/toolkits/human-centred-design-toolkit-in-queensland-government/feed/ 0 Venture Design Process https://oecd-opsi.org/toolkits/venture-design-process/ https://oecd-opsi.org/toolkits/venture-design-process/#respond Thu, 07 Jan 2021 14:06:22 +0000 https://oecd-opsi.org/?post_type=toolkit&p=22773 The post Venture Design Process appeared first on Observatory of Public Sector Innovation.

]]> https://oecd-opsi.org/toolkits/venture-design-process/feed/ 0 The Service Sandbox https://oecd-opsi.org/toolkits/the-service-sandbox/ https://oecd-opsi.org/toolkits/the-service-sandbox/#comments Thu, 07 Jan 2021 10:06:56 +0000 https://oecd-opsi.org/?post_type=toolkit&p=22786 The post The Service Sandbox appeared first on Observatory of Public Sector Innovation.

]]> https://oecd-opsi.org/toolkits/the-service-sandbox/feed/ 1 Servitization Mapping – A practical tool to explore strategic directions in a servitization shift https://oecd-opsi.org/toolkits/servitization-mapping-a-practical-tool-to-explore-strategic-directions-in-a-servitization-shift/ https://oecd-opsi.org/toolkits/servitization-mapping-a-practical-tool-to-explore-strategic-directions-in-a-servitization-shift/#comments Wed, 06 Jan 2021 09:25:01 +0000 https://oecd-opsi.org/?post_type=toolkit&p=22788 The post Servitization Mapping – A practical tool to explore strategic directions in a servitization shift appeared first on Observatory of Public Sector Innovation.

]]> https://oecd-opsi.org/toolkits/servitization-mapping-a-practical-tool-to-explore-strategic-directions-in-a-servitization-shift/feed/ 1 Co-designing schools toolkit https://oecd-opsi.org/toolkits/co-designing-schools-toolkit/ https://oecd-opsi.org/toolkits/co-designing-schools-toolkit/#comments Tue, 05 Jan 2021 17:33:14 +0000 https://oecd-opsi.org/?post_type=toolkit&p=22789 The post Co-designing schools toolkit appeared first on Observatory of Public Sector Innovation.

]]> https://oecd-opsi.org/toolkits/co-designing-schools-toolkit/feed/ 1 Digital Outreach Playbook https://oecd-opsi.org/toolkits/digital-outreach-playbook/ https://oecd-opsi.org/toolkits/digital-outreach-playbook/#comments Wed, 20 Feb 2019 15:38:10 +0000 https://oecd-opsi.org/toolkits/digital-outreach-playbook/ This playbook shares lessons the publisher has learned while working with vulnerable populations as they access digital services, with the aim of improving access and awareness to those services.
This playbook is for nonprofits, community-based organizations, and governments who serve people who are eligible for government safety-net and criminal justice services, people with low incomes, and people in contact with the justice system.
It includes guidance in the form of principles and best practices for digital outreach to vulnerable populations.

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]]> https://oecd-opsi.org/toolkits/digital-outreach-playbook/feed/ 3 Atlassian Team Playbook https://oecd-opsi.org/toolkits/atlassian-team-playbook/ https://oecd-opsi.org/toolkits/atlassian-team-playbook/#comments Wed, 20 Feb 2019 15:38:10 +0000 https://oecd-opsi.org/toolkits/atlassian-team-playbook/ This online interactive playbook is intended for teams to work better together in order to get things done. It is organised into Health Monitor (checks and activities for building team health), individual plays (filterable standalone activities), and game plans (series of plays for common use cases). The playbook organises the materials by project, service, and leadership team type, provides detailed instructions on how to run the plays and offers downloads of materials. Since many plays are adapted versions of other tools, licensing varies. However, many are licensed for reuse and further adaptation.

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