Behavioural Science Archives - Observatory of Public Sector Innovation https://oecd-opsi.org/blog/tag/behavioural-science/ Wed, 06 Mar 2024 21:33:04 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 Spotting the sludge: Behavioural audits to improve public services across countries https://oecd-opsi.org/blog/behavioural-science-spotting-the-sludge/ Wed, 04 Oct 2023 08:39:02 +0000 https://oecd-opsi.org/?p=38377 According to the 2021 OECD Trust Survey, a majority of citizens are satisfied with their government’s delivery of public services. However, they also think there is little chance of a service being improved if people complained. OECD countries have already committed to Building Trust and Reinforcing Democracy through a broad set of actions to respond to some of the key governance challenges. One of the ways to do this is to improve government services, through...

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